Why Do Customers Act So Entitled? What Can I Do About It??

Let’s face it-many customers speak “entitled” don’t they? It doesn’t matter what industry you’re in, either. When I managed a retail store years ago I had many people try and return handbags that were clearly over 10 years old. You see we had a limited satisfaction guarantee, so people figured, “Well, this bag is so old, I’m not satisfied anymore, so I’m bringing it back!” That was fun. 
Ugh. 
When I worked in mortgages I had a few customers yell at me because I couldn’t offer them a mortgage. I remember trying to explain to one gentleman that he owed more than his home was currently worth, which didn’t leave me any room to do a simple re-finance much less a “cash-out” refinance. No matter what I said, it didn’t matter. He felt entitled to a mortgage loan, even if he had no equity. 
Ugh. 
I was on an airplane on my way home from a speaking engagement a few weeks ago when the person on the other side of the aisle from me took off his socks and put his (presumably sweaty) feet on the bulkhead for all of us to see. Why?? Why??
Ugh. 
I had a resident yell at me years ago because USPS put a note on her door that stated, “Signature required for delivery.” She read me the riot act and said this was MY FAULT because we told her that we’d accept packages at the leasing office! I tried explaining that the person who sent……