As we embark on another New Years Eve, we reflect on the year in passing. With its ups, downs, triumphs, challenges, wins and losses, we are appreciative, humble and excited for what’s to come. And then it happens. Someone says it, you read it online or it’s on the national news. RESOLUTIONS. “What are your…
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Friends, The New Year is almost upon us. What is better for a night out than the LBD? Little black dress? Nothing. That’s what. It’s subtle and classic. Its timeless and chic. It’s dramatic and flattering. It looks good on everyone and everything. (Slay.) The same could be said for anchors of black in decor…
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As we kickstart 2023, it’s likely that you’re brainstorming ways to keep two components of your business strong: resident retention and resident acquisition. A good starting point is to look at the trends that influenced retention and acquisition in 2022. That’s because there were several dynamics that influenced these areas that are still going to…
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One of my all-time favorite memories comes from the Forty Acres in Austin, TX, home of the Texas Longhorns, where I had the fortune of watching Ricky Williams shatter Tony Dorsett’s all time rushing record. The game pitted us against our biggest rival, 6th ranked Texas A&M, where we were vast underdogs. But everybody knew…
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One morning late last June, Kenect concierge Varag Hakopian threw an electric Ibanez guitar and a 5-watt amplifier into his Jeep, intent on bringing a token of Nashville’s musical soul to work. While most midtown buildings hang guitar silhouettes in their hallways as an ode to Music City, Varag, a lifelong player and teacher, knew…
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The ability to attract and retain high-level associates has become a primary focus in multifamily, where a competitive employment environment continues to persist. Organizations can best position themselves for success by getting it right from the start—in the hiring process. That concept might sound simple enough, but the industry often experiences a significant disconnect regarding…
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As multifamily operators search for alternative operational models to combat labor shortages and the rising costs of property management, centralization has become increasingly popular. But operators looking to make the transition to a centralized model need to ensure they have the necessary technology tools in place to support the move. Because the intent of centralization…
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If, like me, you’ve spent a lot of years working in revenue management, you will be familiar with the reality that from time to time, you have to defend what you do for a living. We find ourselves in just such a situation, as a recent article published by ProPublica: “Rent Going Up? One Company’s…
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Sustainable communities and environmentally friendly business practices are gaining traction in multifamily, as renters and investors alike are increasingly targeting green developments and management. While many management companies have responded by deploying energy-saving solutions, the reality is a collective effort is required by the industry to move the needle in terms of sustainability. Devices, consumer…
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It’s the most wonderful time of year—Snickerspalooza! (Halloween.) I’m sure you have lots of fun things planned for your residents. And that’s great. There are many benefits of celebrating Halloween at your multifamily community. You’ll get great social media content, you’ll get good word of mouth from your residents, all that. But why should the…
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