Keep A Leasing Call Positive

Keeping a leasing call positive is the foundation for the first impression.  As the leasing inquiry begins with a question.  Its 50/50 will the answer be yes or no? We don’t have any three bedroom apartments. We don’t supply washing machines and dryers in our apartment homes. We don’t have any one bedrooms available.. We don’t have any covered parking. The list goes on, and the leasing call has become negative and defensive before a chance for a relationship has an opportunity to develop. Many apartment communities have a limited variety of apartment styles.   If the occupancy wizard has smiled their way, they may have limited availability in various apartment styles.  Nonetheless  every leasing call can be offered the same initial inquiry, “Tell me about the apartment home you’re looking for?” Even with limited occupancy we can make this call have a positive result. Describe Available Features And Amenities Beginning a call with a cheerful attractive description of the property, and the invitation to tour the property at the prospects earliest convenience is the appropriate opening to the call. I’m so glad you called for some information about our apartment community.  Let me get some information about you and the needs for your home, so I can assist you in making the important decision. From this point, the other important qualifying data can be collected. the time frame for moving, number of occupants, pets, lease terms can all be discussed We can then summarize with a closing that the community has…