Why Should Owners and Tenants Pay Online?

Customers increasingly want control over managing themselves and their business relationships especially when it comes to their finances. Online payments offer owners and tenants self-service capabilities that are customers want at an increasing rate. Mobile payments alone have grown in popularity as younger generations get older and have more spending power – studies show that 33% of millennials use cash while only 18% of Generation Z relies on cash. The ever-evolving industry can be difficult to keep up with but stay in-sync with trends can offer benefits to customers and property managers, here’s what you need to know about online payments for your owners and tenants.

What Kind of Control Do Customers Want?
Owners and tenants want to have a clear and consistent view of where their money is going for every payment they’re making and why they’re being charged every fee they’re being asked to pay. Control not only enhances transparency, but it also offers flexibility and peace of mind of whether their money is going where it’s intended.
Where Can Property Management Companies Provide Transparency and Control?
Building self-service into your property management owner or tenant portals gives customers complete access to their personal financial records – ledgers, online payments, and even pending payments. 61% of people say they’d like to openly access their finances, transactions, and balances when paying online. The more transparency between property managers and customers the less room for disagreement or misunderstanding so the happier customers will be with your service.
For additional control, provide customers with payment flexibility, integrate payment processors that……