20 for ‘20 – 2021 Edition (AKA “The COVID Issue”) Is Out Now!

It’s that time of year again! The sun is getting a bit higher in the sky. Leasing season is around the corner. And we at D2 are once again proud to announce the release of our annual 20 for ’20 report, which is now in its third edition. For those unfamiliar with the paper, 20 for ’20 summarizes the content of 20 interviews with senior multifamily leaders: ten heads of operations and ten heads of technology. Its raison d’être is to provide an outlook on operations and technology for the next year and beyond.
In interviewing the 20 participants, we try to form a comprehensive view of the previous year’s events. In this case, there was plenty to talk about, given that the previous year was 2020! The paper delves deeply into what happened since the pandemic started, what changed, and what the implications might be for what comes next in multifamily. In this post, the first of several highlighting findings from the research, we will share a few initial findings.
Five Takes on the COVID Stress-Test
The COVID-19 pandemic placed an unprecedented stress test on operations. The good news is that operators were able to come through it. In our 20 interviews, we covered broad ground and many different experiences and learnings. This post will summarize the most common views on the COVID stress test and what management learned from it.
1. COVID Stressed Teams And Communications
Going contactless was an obvious source of upheaval both for corporate and property operations. But while ……